[MlMt] Support options

Annamarie Pluhar annamarie.pluhar at gmail.com
Mon Jan 18 10:59:59 EST 2021

Aww, Benny - you make a wonderful email client and I’m immensely 
grateful I found MM. Every now and then I get a glance at what other 
folks are dealing with.. Don’t beat yourself up!

Sebastian - This is a very active list of people who are interested in 
helping. I’m not sure what issues you were dealing with that went 
unanswered. Could it be that the reader wasn’t clear enough about the 
issue to be able to be of help?

My two cents.

Annamarie Pluhar
802-579-5975 (iPhone - not good when I'm at my desk.)

On 18 Jan 2021, at 10:46, Benny Kjær Nielsen wrote:

> On 18 Jan 2021, at 16:28, Sebastian Hagedorn wrote:
>> I have now bought a MailMate license and I have become a patron (at 
>> the lowest level for now), but there are still unresolved problems.
> In any case, thanks for the support!!
>> There seem to be three options for getting support:
>> • this mailing list
>> • the issue tracker (https://tracker.mailmate-app.com/tickets)
>> • direct feedback to mm-info at freron.com
> That is correct.
>> I’m unclear on which is for what. I suppose the mailing list is 
>> basically community support. I have used the list with some success 
>> (thanks!), but for a few of my issues there was no reply.
> I'm very much behind on going through mailing list emails which were 
> not replied by anyone else. Sorry about that.
>> I would’ve assumed the issue tracker to be the main “proper” 
>> support method, but I see there are 1,188 open tickets!
> Yeah, I'm not proud of that either.
>> That doesn’t instill a lot of
>> confidence in me that tickets are actually looked at. That leaves 
>> “direct feedback”, which I have been hesitant to use, because it 
>> feels so intrusive.
>> In your experience, should I use “direct feedback” for my 
>> unanswered questions?
> It's not intrusive when I don't react on the other channels. You could 
> even say I deserve it. Users prefer different ways to communicate and 
> therefore I don't enforce any strict rules, but it's natural that
> * the mailing is for questions which other users are likely to be able 
> to answer,
> * the ticket system is for long term feature requests/issues in the 
> current public release. (The user will be notified when the ticket is 
> updated.)
> * direct email is for bug reports, in particular, in test releases and 
> for anything which is not suitable for a public forum.
> As a general rule of thumb, the worse I seem to be at answering 
> emails/tickets the more likely I am to be working on MailMate itself. 
> Right now, I'm working on ironing out some bugs caused by recent 
> changes (cleanup) of the code. When that's finished, it's likely I 
> expect to have a test release available for the M1 macs.
> Finally, for your most pressing issues it's quite alright to write me 
> directly to remind me about it. Again, I deserve it.
> -- 
> Benny
> _______________________________________________
> mailmate mailing list
> mailmate at lists.freron.com
> https://lists.freron.com/listinfo/mailmate
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