[MlMt] Email more than 2 days old being permanently deleted

[Antonio Leding]

Hello all,

I figured out my specific issue — i.e. mail in Trash > 7d old getting 
automatically removed.  The culprit?  Not the server but actually it was 
Apple Mail on the iPhone.

As many probably know, there is a setting to tell the app when, if ever, 
to remove messages from Trash.  I always set this to “Never” but 
somehow, several of my accounts had this changed to “After 1 week”.  
Yes, it could have been me but I definitely doubt it.  What I think is 
more likely is that during my migration from Mail on my Mac —> MM, the 
iCloud-stored settings for some of my mail accounts got set to defaults 
which then migrated over to my iPhone.

What surprised me is that the offensive (removing messages in Trash) 
occurred without me ever opening the Mail app on neither the PC nor the 
iPhone.  I mistakenly presumed that if the apps are not launched, that 
activity such as this would not occur.  Alas this is definitely not true 
- at least on the iPhone.

The cure?  Of course just removing the accounts from the iPhone solves 
the problem but I opted for disabling all iPhone mail accounts + 
ensuring all empty Trash settings are set to “Never”.

If Randy is confident the messages being auto-deleted are definitely 
older than 2d, then unfortunately I doubt the same root cause is at play 
there.  I say this because there is no “After 2 days” setting on the 
iPhone - the lowest setting is “After 1 day”.  So perhaps it is 
worthwhile to double-check and confirm the age of the auto-deleted 
messages…

- - -

On 27 Nov 2020, at 13:44, Bill Cole wrote:

> On 27 Nov 2020, at 11:11, Charlie Clark wrote:
>
>> This sounds suspiciously like Antonio's issue of e-mail being removed 
>> from trash after 7 days and, hence, a server setting. Probably 
>> because people never get around to emptying the trash.
>
> I help manage mid-sized (SMB/SOHO outsourcing) mail systems and can 
> attest to the fact that some people seem to never empty their trash 
> mailboxes. For support purposes, if I could, I would would eagerly 
> auto-expunge all of our users' trash mailboxes on an aggressive 
> schedule (7 days seems good) if users would modify their behavior and 
> thinking to treat their trash mailboxes (and messages marked as 
> "Deleted" in regular mailboxes) as a short-term safeguard against 
> accidental deletion rather than as a permanent archive of mail that 
> isn't worth their effort to categorize.
>
> -- 
> Bill Cole
> bill at scconsult.com or billcole at apache.org
> (AKA @grumpybozo and many *@billmail.scconsult.com addresses)
> Not Currently Available For Hire
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