[MlMt] Unread count disappeared

[Henry Seiden]

Marco,

Quite possible. Hence my suggestions about isolating your problem 
appearance, in some ways that are non-destructive. For instance 
attempting to recreate it on another machine, or log into another user 
appearance on the same computer, etc.

So, to determine if the condition you see points to a larger problem 
than just one app mis-behaving in a new way.

BTW, you could also try to downgrade the Test Build to a previous 
version if you haven’t done either of the above, just to be sure there 
is no interaction between the OS and the application. It sounded to me 
like you have done that to an extent but not sure of it from here.

Happy hunting.

Respectfully,

Henry Seiden
- -
Techworks Pro Co.
E: info<at>techworkspro<dot>com
W: http://techworkspro.com

On 13 Jun 2025, at 4:26, Marco Bianchi wrote:

> I played with the settings and now even the flagged email number 
> disappeared and doesn’t come back.
> In the dock it is working better, but the unread number sometimes 
> disappear.
>
> I’ll try your suggestions but my impression is that something 
> happened in the OS.
>
> Thank you for the help,
> I’ll let you know if I manage to resolve
>
> Best,
> Marco
>
>
> On 13 Jun 2025, at 2:11, Henry Seiden wrote:
>
>> Marco,
>>
>> Wonder if you tried the red (unread email) counts in a different 
>> quadrant position (there are four), don’t know if it could be 
>> something about the position of the counter selected, just a 
>> speculation.
>>
>> Maybe Benny might have some insight for you as to the intermittent 
>> nature. They seem consistent to me on this version, as to 
>> troubleshooting this issue. I know he reads these pages as well.
>>
>> In my case, just so we’re talking about the similar problem, the 
>> MenuBar and the Dock Icon are separate checkboxes and can be turned 
>> on/off independently of each other for all four quadrants [of the 
>> Dock 
>> Icon](https://drive.google.com/file/d/112aDMe4Z8M3SxDqSJ0HbmNuyGVJEaNBV/view?usp=sharing) 
>> or separate box(es) on [the 
>> MenuBar](https://drive.google.com/file/d/1bgaBflOAiADhLeD-oGnfVI7GMHEII8M9/view?usp=sharing).
>>
>> Be advised that the counts displayed in the Mailboxes sidebar for the 
>> Inboxes or other folders on the Main Window is not adjustable and 
>> gray.
>>
>> Please send similar pictures to confirm.
>> Troubleshoot ideas if you are convinced we’re talking about the 
>> same thing:
>> * Are you observing it by setting mail existing in the Inbox to 
>> unread or flagged as I did? Are you observing the same icons? A nice 
>> feature of the MenuBar display is you can see the relevant emails in 
>> the dropdown by clicking on them.
>> * Does this same situation happen on another user account?
>> * Did you try rolling back to an older hopefully working version of 
>> MM?
>> * Another possibility… Save your MM settings and try with default 
>> settings to confirm if it recurs in the default settings.
>>
>> Those might be a couple of ways to isolate the issue.
>>
>> Respectfully,
>>
>> Henry Seiden
>> - -
>> Techworks Pro Co.
>> E: info<at>techworkspro<dot>com
>> W: http://techworkspro.com
>>
>> On 12 Jun 2025, at 15:07, Marco Bianchi wrote:
>>
>>> Thank you Henry,
>>> It is possible I had an OS update some days ago, I’m not sure.
>>> My Mailmate version is a Test Build, 6263, my mac is a 
>>> MacBookPro18,3 with Sonoma 14.7.6
>>> I see the green counting of flagged emails, not the red one. I tried 
>>> changing settings but it does not come back.
>>> In the dock I see both numbers.
>>>
>>> Thanks again,
>>> best regards
>>> Marco
>>>
>>>
>>> On 12 Jun 2025, at 20:05, Henry Seiden wrote:
>>>
>>>> Marco,
>>>>
>>>> Did you check the MM Settings menu, Settings>Counters 
>>>> tab>Count:Unread (you can count many things besides unread)? Maybe 
>>>> make a change and see if MM counts anything, there.
>>>>
>>>> Have you tried a Test Build? You didn’t mention the specific 
>>>> build you are using nor whether some condition of your MacOS was 
>>>> updated recently. That might have affected your MM operations as 
>>>> well.
>>>>
>>>> Below is the current Test Build and version MacOS running on my 
>>>> MacBook Pro (Menu>Help>Send Feedback). My counters have not quit 
>>>> (on the Inbox and other relevant folders). You can check for Test 
>>>> Builds either on the web or on recent Beta versions by holding down 
>>>> the ⌥ key when clicking Check For New… in the MailMate Menu 
>>>> dropdown.
>>>>
>>>> All of the above are helpful information of value to help the MM 
>>>> Community help you.
>>>>
>>>> My system: MailMate/6262/282BCB28-893E-51E7-891E-F3272BC540D1 
>>>> 15.5.0/arm64/MacBookPro18,3/10
>>>>
>>>> Respectfully,
>>>>
>>>> Henry Seiden
>>>> - -
>>>> Techworks Pro Co.
>>>> E: info<at>techworkspro<dot>com
>>>> W: http://techworkspro.com
>>>>
>>>>> On Jun 12, 2025, at 10:50, Marco Bianchi <mr.whites at gmail.com> 
>>>>> wrote:
>>>>>
>>>>> Hi,
>>>>> I don’t know why but the unread count in the menu bar is 
>>>>> disappeared and there’s no way I can have it back.
>>>>>
>>>>> Do you have any clue?
>>>>>
>>>>> I’m with the latest MailMate and OSX 14.7.6 on a macbook pro M1
>>>>>
>>>>> Thank you,
>>>>> best regards,
>>>>> Marco
>>>>>
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