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<body><div style="font-family: sans-serif;"><div class="plaintext" style="white-space: normal;"><p dir="auto">Marco,</p>
<p dir="auto">Quite possible. Hence my suggestions about isolating your problem appearance, in some ways that are non-destructive. For instance attempting to recreate it on another machine, or log into another user appearance on the same computer, etc.</p>
<p dir="auto">So, to determine if the condition you see points to a larger problem than just one app mis-behaving in a new way.</p>
<p dir="auto">BTW, you could also try to downgrade the Test Build to a previous version if you haven’t done either of the above, just to be sure there is no interaction between the OS and the application. It sounded to me like you have done that to an extent but not sure of it from here.</p>
<p dir="auto">Happy hunting.</p>
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<br>
On 13 Jun 2025, at 4:26, Marco Bianchi wrote:</p>
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<p dir="auto">I played with the settings and now even the flagged email number disappeared and doesn’t come back.<br>
In the dock it is working better, but the unread number sometimes disappear.</p>
<p dir="auto">I’ll try your suggestions but my impression is that something happened in the OS.</p>
<p dir="auto">Thank you for the help,<br>
I’ll let you know if I manage to resolve</p>
<p dir="auto">Best,<br>
Marco</p>
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<p dir="auto">On 13 Jun 2025, at 2:11, Henry Seiden wrote:</p>
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<p dir="auto">Marco,</p>
<p dir="auto">Wonder if you tried the red (unread email) counts in a different quadrant position (there are four), don’t know if it could be something about the position of the counter selected, just a speculation.</p>
<p dir="auto">Maybe Benny might have some insight for you as to the intermittent nature. They seem consistent to me on this version, as to troubleshooting this issue. I know he reads these pages as well.</p>
<p dir="auto">In my case, just so we’re talking about the similar problem, the MenuBar and the Dock Icon are separate checkboxes and can be turned on/off independently of each other for all four quadrants <a href="https://drive.google.com/file/d/112aDMe4Z8M3SxDqSJ0HbmNuyGVJEaNBV/view?usp=sharing">of the Dock Icon</a> or separate box(es) on <a href="https://drive.google.com/file/d/1bgaBflOAiADhLeD-oGnfVI7GMHEII8M9/view?usp=sharing">the MenuBar</a>.</p>
<p dir="auto">Be advised that the counts displayed in the Mailboxes sidebar for the Inboxes or other folders on the Main Window is not adjustable and gray.</p>
<p dir="auto">Please send similar pictures to confirm.<br>
Troubleshoot ideas if you are convinced we’re talking about the same thing:</p>
<ul>
<li>Are you observing it by setting mail existing in the Inbox to unread or flagged as I did? Are you observing the same icons? A nice feature of the MenuBar display is you can see the relevant emails in the dropdown by clicking on them.</li>
<li>Does this same situation happen on another user account?</li>
<li>Did you try rolling back to an older hopefully working version of MM?</li>
<li>Another possibility… Save your MM settings and try with default settings to confirm if it recurs in the default settings.</li>
</ul>
<p dir="auto">Those might be a couple of ways to isolate the issue.</p>
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On 12 Jun 2025, at 15:07, Marco Bianchi wrote:</p>
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<p dir="auto">Thank you Henry,<br>
It is possible I had an OS update some days ago, I’m not sure.<br>
My Mailmate version is a Test Build, 6263, my mac is a MacBookPro18,3 with Sonoma 14.7.6<br>
I see the green counting of flagged emails, not the red one. I tried changing settings but it does not come back.<br>
In the dock I see both numbers.</p>
<p dir="auto">Thanks again,<br>
best regards<br>
Marco</p>
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<p dir="auto">On 12 Jun 2025, at 20:05, Henry Seiden wrote:</p>
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<p dir="auto">Marco,</p>
<p dir="auto">Did you check the MM Settings menu, Settings>Counters tab>Count:Unread (you can count many things besides unread)? Maybe make a change and see if MM counts anything, there.</p>
<p dir="auto">Have you tried a Test Build? You didn’t mention the specific build you are using nor whether some condition of your MacOS was updated recently. That might have affected your MM operations as well.</p>
<p dir="auto">Below is the current Test Build and version MacOS running on my MacBook Pro (Menu>Help>Send Feedback). My counters have not quit (on the Inbox and other relevant folders). You can check for Test Builds either on the web or on recent Beta versions by holding down the ⌥ key when clicking Check For New… in the MailMate Menu dropdown.</p>
<p dir="auto">All of the above are helpful information of value to help the MM Community help you.</p>
<p dir="auto">My system: MailMate/6262/282BCB28-893E-51E7-891E-F3272BC540D1 15.5.0/arm64/MacBookPro18,3/10</p>
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<div style="font-family: times; font-size: 125%; word-wrap:break-word;-webkit-nbsp-mode:space;line-break:after-white-space;">Respectfully,<br>
Henry Seiden<br>
E: <a href="mailto:inf@techworkspro.com">Techworks Pro E-mail</a><br>
W: <a href="https://techworkspro.com">Techworks Pro Co. Home Page</a><br>
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<p dir="auto">On Jun 12, 2025, at 10:50, Marco Bianchi <mr.whites@gmail.com> wrote:</p>
<p dir="auto">Hi,<br>
I don’t know why but the unread count in the menu bar is disappeared and there’s no way I can have it back.</p>
<p dir="auto">Do you have any clue?</p>
<p dir="auto">I’m with the latest MailMate and OSX 14.7.6 on a macbook pro M1</p>
<p dir="auto">Thank you,<br>
best regards,<br>
Marco</p>
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