[MlMt] Support options

Sebastian Hagedorn Hagedorn at uni-koeln.de
Mon Jan 18 10:28:51 EST 2021


I have now bought a MailMate license and I have become a patron (at the lowest level for now), but there are still unresolved problems.

There seem to be three options for getting support:

• this mailing list
• the issue tracker (https://tracker.mailmate-app.com/tickets)
• direct feedback to mm-info at freron.com

I’m unclear on which is for what. I suppose the mailing list is basically community support. I have used the list with some success (thanks!), but for a few of my issues there was no reply.
I would’ve assumed the issue tracker to be the main “proper” support method, but I see there are 1,188 open tickets! That doesn’t instill a lot of confidence in me that tickets are actually looked at. That leaves “direct feedback”, which I have been hesitant to use, because it feels so intrusive.

In your experience, should I use “direct feedback” for my unanswered questions?

   .:.Sebastian Hagedorn - Weyertal 121 (Gebäude 133), Zimmer 2.02.:.
                .:.Regionales Rechenzentrum (RRZK).:.
  .:.Universität zu Köln / Cologne University - ✆ +49-221-470-89578.:.
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