[MlMt] This list vs. Ticket website

[Bill Cole]

On 25 Feb 2018, at 16:01, Eric Sharakan wrote:

> In general, is it best to report MM issues here on this list, or at 
> https://freron.lighthouseapp.com/projects/58672-mailmate/tickets?

It depends on whether the issue is clearly a bug, if it's possibly a 
matter of configuration, or if it's maybe a bug that could be worked 
around with the right bit of configuration.

Clear bugs like "It crashes every time I do X" should get reported on 
the buglist site.
If it's an unexpected behavior or feature gap that a fellow user might 
have worked out a way around, that's not really a bug (probably) and 
asking here is likely to get more eyes (because as far as I know, only 
Benny can do anything about real bugs.)

> I have a few tickets I submitted to the ticketing App about a month 
> ago that have not gotten any attention.

It happens. I think it is on the blurry edge of insanity for one person 
to try to maintain a robust commercial mail client but Benny manages it 
about as well as anyone could. The fact that he's just one guy means 
that sometimes bug reports don't get rapid attention, or at least not 
rapid response. You'll notice that Benny has recently had a burst of 
responses to oldish queries here, so maybe he's back after a break of 
some sort...

-- 
Bill Cole
bill at scconsult.com or billcole at apache.org
(AKA @grumpybozo and many *@billmail.scconsult.com addresses)
Currently Seeking Steady Work: https://linkedin.com/in/billcole