[MlMt] Outlook users have long lines to read when I send them emails

[Benny Kjær Nielsen]

On 9 Sep 2016, at 15:51, John D. Muccigrosso wrote:

> On 9 Sep 2016, at 9:48, Mark McCullagh wrote:
>
>> Hi, using MailMate for a while but just got a complaint from a friend 
>> who uses Outlook and says that he has to scroll miles to the right to 
>> read a whole paragraph I write.
>>
>> Is there a MailMate setting that will put in hard returns to prevent 
>> this?
>
> Trying to fix the wrong problem. :-)

:) Unfortunately I've learned that no matter which email client or 
server is to blame for an issue then it boils down to being my problem. 
Microsoft is certainly not going to fix anything.

@Mark: The problem is probably related to MailMate now allowing the user 
to explicitly style outgoing messages. *Ironically*, this is mainly 
allowed because email clients like Outlook are really bad at handling 
unstyled HTML messages (e.g., displaying them using an “ugly” font).

Do you know which Outlook client we are dealing with here? Desktop or 
webmail? Platform?

(It's a bit tricky to debug when/if I cannot access the receiving email 
client.)

I suspect it's related to how MailMate specifies line wrapping should be 
done and this might mean that the browser used could also be the issue 
(if it's Outlook webmail).

If you can share an example email then it could be helpful. Use “Help 
▸ Send Feedback” and then drag the email onto the composer text 
field to attach it. Alternatively, I'd like a screenshot of your 
settings in the Composer preferences pane.

Oh, and just for the record: Hardwrapping is not a solution I would 
consider. It'll have to be fixed some other way.

-- 
Benny
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