[MlMt] Unread count disappeared

[Henry Seiden]

Marco,

Wonder if you tried the red (unread email) counts in a different 
quadrant position (there are four), don’t know if it could be 
something about the position of the counter selected, just a 
speculation.

Maybe Benny might have some insight for you as to the intermittent 
nature. They seem consistent to me on this version, as to 
troubleshooting this issue. I know he reads these pages as well.

In my case, just so we’re talking about the similar problem, the 
MenuBar and the Dock Icon are separate checkboxes and can be turned 
on/off independently of each other for all four quadrants [of the Dock 
Icon](https://drive.google.com/file/d/112aDMe4Z8M3SxDqSJ0HbmNuyGVJEaNBV/view?usp=sharing) 
or separate box(es) on [the 
MenuBar](https://drive.google.com/file/d/1bgaBflOAiADhLeD-oGnfVI7GMHEII8M9/view?usp=sharing).

Be advised that the counts displayed in the Mailboxes sidebar for the 
Inboxes or other folders on the Main Window is not adjustable and gray.

Please send similar pictures to confirm.
Troubleshoot ideas if you are convinced we’re talking about the same 
thing:
* Are you observing it by setting mail existing in the Inbox to unread 
or flagged as I did? Are you observing the same icons? A nice feature of 
the MenuBar display is you can see the relevant emails in the dropdown 
by clicking on them.
* Does this same situation happen on another user account?
* Did you try rolling back to an older hopefully working version of MM?
* Another possibility… Save your MM settings and try with default 
settings to confirm if it recurs in the default settings.

Those might be a couple of ways to isolate the issue.

Respectfully,

Henry Seiden
- -
Techworks Pro Co.
E: info<at>techworkspro<dot>com
W: http://techworkspro.com

On 12 Jun 2025, at 15:07, Marco Bianchi wrote:

> Thank you Henry,
> It is possible I had an OS update some days ago, I’m not sure.
> My Mailmate version is a Test Build, 6263, my mac is a MacBookPro18,3 
> with Sonoma 14.7.6
> I see the green counting of flagged emails, not the red one. I tried 
> changing settings but it does not come back.
> In the dock I see both numbers.
>
> Thanks again,
> best regards
> Marco
>
>
> On 12 Jun 2025, at 20:05, Henry Seiden wrote:
>
>> Marco,
>>
>> Did you check the MM Settings menu, Settings>Counters 
>> tab>Count:Unread (you can count many things besides unread)? Maybe 
>> make a change and see if MM counts anything, there.
>>
>> Have you tried a Test Build? You didn’t mention the specific build 
>> you are using nor whether some condition of your MacOS was updated 
>> recently. That might have affected your MM operations as well.
>>
>> Below is the current Test Build and version MacOS running on my 
>> MacBook Pro (Menu>Help>Send Feedback). My counters have not quit (on 
>> the Inbox and other relevant folders). You can check for Test Builds 
>> either on the web or on recent Beta versions by holding down the ⌥ 
>> key when clicking Check For New… in the MailMate Menu dropdown.
>>
>> All of the above are helpful information of value to help the MM 
>> Community help you.
>>
>> My system: MailMate/6262/282BCB28-893E-51E7-891E-F3272BC540D1 
>> 15.5.0/arm64/MacBookPro18,3/10
>>
>> Respectfully,
>>
>> Henry Seiden
>> - -
>> Techworks Pro Co.
>> E: info<at>techworkspro<dot>com
>> W: http://techworkspro.com
>>
>>> On Jun 12, 2025, at 10:50, Marco Bianchi <mr.whites at gmail.com> 
>>> wrote:
>>>
>>> Hi,
>>> I don’t know why but the unread count in the menu bar is 
>>> disappeared and there’s no way I can have it back.
>>>
>>> Do you have any clue?
>>>
>>> I’m with the latest MailMate and OSX 14.7.6 on a macbook pro M1
>>>
>>> Thank you,
>>> best regards,
>>> Marco
>>>
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>
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