[MlMt] some folders that won't sync (the others do with no problem

[Ken Pope]

Thank you so much. Extremely helpful!

On 14 Oct 2024, at 13:41, Bill Cole wrote:

> On 2024-10-14 at 13:03:33 UTC-0400 (Mon, 14 Oct 2024 13:03:33 -0400)
> Ken Pope <mailmate at lists.freron.com>
> is rumored to have said:
>
>>  I have many folders that sync fine but there are 5 that are grayed 
>> out, say “failed,” and never seem to connect with the server.
>
> Generally speaking, that is an indication that the folder is listed in 
> one or both of the "subscriptions" lists (one maintained on the IMAP 
> server and the other in MM itself) but is not actually accessible on 
> the IMAP server.
>
> MM marks mailboxes as Failed on the first failure, even though the 
> root cause is sometimes transient. MM logs IMAP activity in the 
> "Activity Viewer" window so if the failure was recent you may see it 
> there, IF you had the window open when it happened. If you want to 
> read the specific error, you can open the Activity Viewer and then 
> force MM to retry that mailbox. The error will be a line with a server 
> response with the word NO in response to a SELECT command for that 
> mailbox.
>
>> The easiest folder to describe is one with only 3 emails. The raw 
>> flag for one of them says $notjunk. The other two say $notjunk/junk. 
>> All 3 indicate a SpamSieve score of 0.
>>
>> I’ve tried going up to “messages,” choosing “junk state” 
>> and trying the different options, but nothing seems to help.
>>
>> I’m stuck.
>>
>> I would greatly appreciate any ideas you have on how to go about 
>> solving this.
>
> First: copy any messages that you want to keep from those folders into 
> working folders. Fixing this includes MM "forgetting" about the 
> folders.
>
> Open the "IMAP Account Settings" accessible via the contextual menu 
> for the account or the File menu. Click the "Edit Subscriptions..." 
> button, which will open up the source mailbox list from server and 
> show the state of each existing mailbox in the checkboxes on the right 
> side. In some cases, MM will figure out the non-existence of the 
> mailbox when retrieving that list, fix up its own records, and not 
> show bogus mailboxes. If the bad source mailboxes are listed at all, 
> they are probably greyed out (because they do not exist) with one or 
> more of the checkboxes checked. Uncheck those. Save/apply (even if you 
> didn't need to uncheck anything) and restart MailMate. The folders 
> should no longer be shown in the Sources list.
>
> In some cases, your IMAP server may be broken in a way that the above 
> does not fix (because the above fixes MM.) You then would need to 
> figure out what exactly that is by watching the Activity Monitor while 
> MM attempts to synch the bad folders. That should provide more clues 
> as to precisely why the synch is failing.
>
>
> -- 
> Bill Cole
> bill at scconsult.com or billcole at apache.org
> (AKA @grumpybozo at toad.social and many *@billmail.scconsult.com 
> addresses)
> Not Currently Available For Hire


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