[MlMt] VPN conflicts

[Peter Borsella]

Two suggestions I hadn’t considered, Shoshanna, thank you!  I’ll get 
that support ticket out to PIA, and will try simply switching to a 
different VPN server.

On 23 Sep 2019, at 10:30, Shoshanna Green wrote:

> On 23 Sep 2019, at 9:38, Peter Borsella wrote:
>
>> I’m using the PIA (Private Internet Access) tool.  And, my problem 
>> is indeed related to outbound traffic, with Mailmate telling me that 
>> it can’t send messages, leaving them for re-attempts in my Draft 
>> folder.  I then turn on the VPN, close Mailmate, launch again, the 
>> mail goes out without a hitch.
>
> I too use PIA as my VPN (excellent, would recommend). You may need to 
> ask PIA to whitelist your SMTP server; contact their support. (See 
> https://www.privateinternetaccess.com/helpdesk/kb/articles/why-can-t-i-send-email-when-on-the-vpn.)
>
> I use Gmail, and despite PIA having whitelisted the relevant servers, 
> I do occasionally find that email won't go out. I just switch to a 
> different VPN server and try again, and it invariably works. I expect 
> that Google switches things around unpredictably behind the scenes, 
> and PIA can't always keep up. You could try similarly switching 
> servers before asking PIA for help.
>
> As a last resort, you don't need to quit and relaunch Mailmate, by the 
> way (I assume you meant "turn off the VPN" rather than "turn on the 
> VPN"). Quitting the VPN will allow mail to go through if the problem 
> is indeed due to the VPN blocking SMTP traffic.
>
> Shoshanna Green
> shoshannag at gmail.com
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