[MlMt] This list vs. Ticket website

[Benny Kjær Nielsen]

On 25 Feb 2018, at 22:01, Eric Sharakan wrote:

> In general, is it best to report MM issues here on this list, or at 
> https://freron.lighthouseapp.com/projects/58672-mailmate/tickets?

The mailing list does appear to be where I some times reach “Inbox 
Zero” with respect to replying, but it doesn't mean that every issue 
is handled immediately. It might just end up on some todo list. The 
tickets do not always receive a reply, but I do read them all.

I'd say the list is for issues which might have a general interest or 
that someone else than me is just as likely to be able to answer (it has 
461 subscribers at the time of writing). The ticket system is better for 
specific issues for which it makes sense to have a “state” 
(reproduced, fixcommitted, etc.).

But I don't care much which way an issue is reported (I also get a lot 
of private emails). It should be whatever the user is most comfortable 
using. Everything ends up in my Inbox anyways.

One thing to note is that I don't like to do debugging on the list since 
most people wouldn't want to get every email in a ping-pong debugging 
effort on some issue :)

> I have a few tickets I submitted to the ticketing App about a month 
> ago that have not gotten any attention.

Hopefully I'll get to them soon.

-- 
Benny