[MlMt] customer support via email/MailMate

[Fabian Blechschmidt]

-- 
Fabian Blechschmidt
Webentwicklung - Programmierung

Magento Certified Developer

Crailsheimer Str. 10
D - 12247 Berlin
Tel: +49 (0) 30 419 932 55
Handy: +49 (0)176 666 55 256
E-Mail: blechschmidt at fabian-blechschmidt.de
Web: www.fabian-blechschmidt.de


Either you have a great mail client which shows you, what is already 
answered (Mailmate does this job), but I prefer to habe a issue tracker, 
like RT, OTRS, jira or something like this.

On 28 Feb 2014, at 11:31, Nitin wrote:

> Hello Everybody,
>
> I am curious to know, if anyone of you have been doing customer 
> support via email, especially if more than one person is involved? 
> What is your workflow?
>
> -- 
> Nitin
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