[MlMt] Bounce emails?
Tobias Ramin
tobias.ramin at rrz.uni-hamburg.de
Sat Jun 9 09:47:33 UTC 2012
Hi,
let me explain why resending a.k.a. bounce mails is useful to me:
At work, the support-team works with a trouble ticket system and a mail
account.
When new mail arrives at the inbox, it could not be just forwarded to
the ticket system, because the ticket system uses the sender-address as
the requestor for this ticket.
With resending, the original sender is used in the trouble ticket
system, not the email address of the support-team.
Also other support workers should be able to see, that this email is
already dealt with, so headers should show that messages are already
resent.
Editing of the mail is not needed, but keeping the original sender.
--
Tobias
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