<!DOCTYPE html>
<html>
<head>
<meta http-equiv="Content-Type" content="text/xhtml; charset=utf-8">
</head>
<body><div style="font-family: sans-serif;"><div class="plaintext" style="white-space: normal;"><p dir="auto">I have been having the same issue for months. Just in case it is relevant, the issue does not happen to my work Office 365 account, only my personal one.</p>
<p dir="auto">On 10 Jul 2026, at 13:03, Sanchit wrote:</p>
</div><blockquote class="embedded" style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><div id="7D32C512-0B01-48A1-AB91-8EA25C9B754E">
<div dir="ltr">I'm facing this issue on 6065 and it persisted when I upgraded to 6292, on a M1 MacBook Pro with Tahoe 26.5.2. For the past few months, my Outlook account pops up a prompt to approve MailMate's access every day. I'm using OAuth2 with <a href="http://outlook.office365.com/" target="_blank">outlook.office365.com</a> as both IMAP and SMTP server, and almost all the time, the issue doesn't resolve by approving access on the web page, it keeps popping up the page again & again after each approval till it stops. After relaunching MailMate, approval works again and I only have to approve it once. But the cycle repeats every day. I captured the logs for one full cycle and in the non-working state (before the relaunch), there are 3 command streams in the log, I've uploaded all 3 with some redactions below. It starts with the error "<span style="background-color:transparent;color:rgb(252,33,37);font-family:Menlo;font-size:11px">D3 NO User is authenticated but not connected.”. Command attempted: “D3 AUTHENTICATE XOAUTH2 ••••••••••" </span>and ends in the perfectly good refresh tokens (and the access token and expiry date) being deleted from the keychain. Has anyone faced this ?<br>
<br>
Logs:<br>
<a href="https://drive.google.com/drive/folders/1qkr5aMqjP0XjuY_jmxcADFYk3o726WE4?usp=sharing">https://drive.google.com/drive/folders/1qkr5aMqjP0XjuY_jmxcADFYk3o726WE4?usp=sharing</a></div></div></blockquote>
<div class="plaintext" style="white-space: normal;">
</div>
</div>
</body>
</html>