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<p dir="auto">Glenn,</p>
<p dir="auto">Thanks.</p>
<p dir="auto">The issues is if I go to a rule or create a new one, the + and - buttons do not work, so I cannot add conditions or actions.</p>
<p dir="auto">All I am trying to do is have a SmartMailbox for unread messages and others where I send specific emails to for sorting.</p>
<p dir="auto">I had it working fine a while ago but now I can’t get it to work.</p>
<p dir="auto">On 30 Oct 2024, at 9:28, Glenn Parker via mailmate wrote:</p>
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<p dir="auto">It’s pretty hard to diagnose this kind of issue remotely, since most of the time this stuff “just works”. That said, here are some random tips based on my experience.</p>
<p dir="auto">One possible cause of mail sorting rules being disabled would be if some other mail client is marking messages as read, or filtering messages before (or while) MailMate sees them. If multiple mail clients are competing to filter messages, MailMate can get very confused (it may even preemptively decide to take a mailbox offline). I normally have three mail clients accessing my email: desktop, tablet, phone. The latter two use AquaMail on Android.</p>
<p dir="auto">You should also be sure your rules actually work as intended without the automatic trigger. Select a range of messages that should be filtered, then right-click on the mailbox name and use the Apply Rules of “<mailbox>” -> Selected Messages. If the messages are not moved, then there is something wrong with the rules.</p>
<p dir="auto">I don’t understand your comment that you “cannot add any rules”. What exactly is happening there?</p>
<p dir="auto">On 20 Oct 2024, at 18:40, James Coffey wrote:</p>
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<p dir="auto">My old setup had a number of smart mailboxes with rules that sorted the mail - New Messages, specific addresses, etc.</p>
<p dir="auto">Now, when I try to set a rule to move mail nothing happens.<br>
Mailboxes -> Any - All Messages<br>
Conditions -> Message is not read</p>
<p dir="auto">I cannot add any rules and when I could it did not allow me to move messages to the samrtmailbox</p>
<p dir="auto">Mailmate: Version 1.14 (6062) Mac OS Sequoia</p>
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<p dir="auto">Glenn P. Parker<br>
<a href="mailto:glenn.parker@comcast.net" style="color: #777777;">glenn.parker@comcast.net</a></p>
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