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<body><div class="plaintext"><p dir="auto">On 2024-10-14 at 13:03:33 UTC-0400 (Mon, 14 Oct 2024 13:03:33 -0400)
<br />
Ken Pope <mailmate@lists.freron.com>
<br />
is rumored to have said:</p>
<blockquote><p dir="auto"> I have many folders that sync fine but there are 5 that are grayed out, say “failed,” and never seem to connect with the server.</p>
</blockquote><p dir="auto">Generally speaking, that is an indication that the folder is listed in one or both of the "subscriptions" lists (one maintained on the IMAP server and the other in MM itself) but is not actually accessible on the IMAP server.</p>
<p dir="auto">MM marks mailboxes as Failed on the first failure, even though the root cause is sometimes transient. MM logs IMAP activity in the "Activity Viewer" window so if the failure was recent you may see it there, IF you had the window open when it happened. If you want to read the specific error, you can open the Activity Viewer and then force MM to retry that mailbox. The error will be a line with a server response with the word NO in response to a SELECT command for that mailbox.</p>
<blockquote><p dir="auto">The easiest folder to describe is one with only 3 emails. The raw flag for one of them says $notjunk. The other two say $notjunk/junk. All 3 indicate a SpamSieve score of 0.</p>
<p dir="auto">I’ve tried going up to “messages,” choosing “junk state” and trying the different options, but nothing seems to help.</p>
<p dir="auto">I’m stuck.</p>
<p dir="auto">I would greatly appreciate any ideas you have on how to go about solving this.</p>
</blockquote><p dir="auto">First: copy any messages that you want to keep from those folders into working folders. Fixing this includes MM "forgetting" about the folders.</p>
<p dir="auto">Open the "IMAP Account Settings" accessible via the contextual menu for the account or the File menu. Click the "Edit Subscriptions..." button, which will open up the source mailbox list from server and show the state of each existing mailbox in the checkboxes on the right side. In some cases, MM will figure out the non-existence of the mailbox when retrieving that list, fix up its own records, and not show bogus mailboxes. If the bad source mailboxes are listed at all, they are probably greyed out (because they do not exist) with one or more of the checkboxes checked. Uncheck those. Save/apply (even if you didn't need to uncheck anything) and restart MailMate. The folders should no longer be shown in the Sources list.</p>
<p dir="auto">In some cases, your IMAP server may be broken in a way that the above does not fix (because the above fixes MM.) You then would need to figure out what exactly that is by watching the Activity Monitor while MM attempts to synch the bad folders. That should provide more clues as to precisely why the synch is failing.</p>
<br /></div><div id="391C2EDB-51F2-44BE-8BBE-77E1377A3737"><pre>
bill@scconsult.com or billcole@apache.org
(AKA @grumpybozo@toad.social and many *@billmail.scconsult.com addresses)
Not Currently Available For Hire
</pre></div>
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