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<p dir="auto">On 19 Aug 2022, at 20:36, Eli Rotenberg wrote:</p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><p dir="auto">I tried the newer build that was available last week and found that although the original crashing during editing messages went away, currently it crashes completely randomly, and much more often, and after crash will then often crash repeatedly on reloading the app, taking several retries to start before it will run again. Currently it will not run after about 10 retries so I cannot confirm the build version, but I downloaded the latest public beta just now and it crases on loading.</p>
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<p dir="auto">Sorry to hear that! I would naturally like to debug this issue. I'm thinking it's likely related to your earlier issue. Also note that often “random” issues are related to synchronizing accounts. One way to test this is to launch MailMate after taking the machine offline.</p>
<p dir="auto">Here's a link to the latest test release just in case it makes a difference: <a href="https://updates.mailmate-app.com/archives/MailMate_r5912.tbz" style="color: #3983C4;">MailMate_r5912.tbz</a></p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><p dir="auto">I send a fraction of these crash reports to Apple, I don’t know if these are of use or not.</p>
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<p dir="auto">They certainly would be, but I'm not getting them (Apple only provides them to App Store developers).</p>
<p dir="auto">You are welcome to send me one or more crash reports directly (you can use the sending address of this email).</p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><p dir="auto">is there a ‘factory reset’ I can perform to get mailmate running again?</p>
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<p dir="auto">That would be removing (or moving/renaming) the following folder:</p>
<pre style="margin-left: 15px; margin-right: 15px; padding: 5px; background-color: #F7F7F7; border-radius: 5px 5px 5px 5px; overflow-x: auto; max-width: 90vw;"><code style="margin: 0 0; border-radius: 3px; background-color: #F7F7F7; padding: 0px;">/Users//Library/Application Support/MailMate/
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<p dir="auto">If you rename it then it'll be possible to swap the folders later -- in case you have time to help me debug the issue.</p>
<p dir="auto">--<br>
Benny</p>
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