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<p dir="auto">On 11 Aug 2022, at 22:26, Dibson T Hoffweiler wrote:</p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><p dir="auto">Hi Henry, thanks for the response. My response inline below.</p>
<p dir="auto">On 11 Aug 2022, at 18:06, Henry Seiden wrote:</p>
<blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; border-left-color: #999999; color: #999999;"><p dir="auto">If you say you found the item in Gmail, then where was it, in a mailbox other than standard ones, perhaps? Could it simply be in a place that’s not (allowed to be) accessible to MM? You haven’t given me much to go on.</p>
</blockquote><p dir="auto">Great question. Emails in Gmail (web interface) with the label “[Gmail]/Archive” also appear in Mailmate. Emails without the label don’t appear in Mailmate.</p>
<p dir="auto">I believe Mailmate assigns that label. My guess is that I archived those emails myself in the Gmail mobile app, which put them somewhere Mailmate can’t access (perhaps Gmail’s mysterious-to-me “All Mail”).</p>
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<p dir="auto">Hmm, I doubt MM would have done assigned that (or any) label. I've been using MM with gmail for years, and I don't have any "Archive" label.</p>
<p dir="auto">I suspect your issue has more to do with the subscription settings you're having trouble loading.</p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; border-left-color: #999999; color: #999999;"><p dir="auto">Did you look in IMAP Preferences settings or Edit Subscriptions (File>Edit IMAP Settings>Edit Subscriptions), any of those unchecked mailboxes?</p>
</blockquote><p dir="auto">When I open it, I see the ‘Subscriptions for “[myemail]@gmail.com”’ dialogue, but the list never populates - the loading spinner doesn’t stop, even after several minutes. The dialogue does load for this (non-Gmail) email account. Can other’s load the subscriptions for their Gmail accounts?</p>
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<p dir="auto">Yes, and it takes only a second or two for mine to load. I do have the "ignore server subscription state for private namespaces" option selected in the subscription pane.</p>
<p dir="auto">I suspect your problem is related to this inability to load or control your gmail subscriptions. Some general things to try:</p>
<ul>
<li>Wait longer for the subscription list to load. Walk away for 1/2 hour or so and come back and check.</li>
<li>Check your "IMAP access" settings in the gmail web interface. Make sure IMAP access is enabled. Sounds silly, but who knows?</li>
<li>Completely remove and re-add your gmail account in MM.</li>
</ul>
<p dir="auto">I suspect that once you get the subscription list to load, you'll be able to control exactly what MM shows. FWIW, I subscribe to all the mailboxes listed, except the "[Gmail]/All Mail" one.</p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; border-left-color: #999999; color: #999999;"><p dir="auto">Can’t say that I’ve had that issue with Gmail accounts and I do have a couple. So that’s what to check first. Working backward from where it is, surely you find it… It’s always the last place you look;)) Not trying to be flip, but I have seen this before in problem solving.</p>
</blockquote><p dir="auto">This was very helpful. My workaround for the time being will be to not archive messages outside of Mailmate.</p>
<p dir="auto">If anyone has insight into the folder subscriptions not loading, or other solutions for this, I’d appreciate it. I’m tech savvy but the nuance of IMAP has always been a little unwieldy for me.</p>
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<p dir="auto">I can relate! There's IMAP, and there's gmail's version of IMAP, which has its own level of "nuance". Mapping gmail's labels to IMAP mailboxes is just not a perfect fit.</p>
<p dir="auto">Good luck!</p>
<p dir="auto">-Eric</p>
</div><div class="plaintext" style="white-space: normal;"><blockquote style="margin: 0 0 5px; padding-left: 5px; border-left: 2px solid #777777; color: #777777;"><p dir="auto">Regards,
<br>
Dibson</p>
<p dir="auto">ps: I first had this issues with version - 1.13.2r5673. I’ve now upgraded to 1.14 (5908).
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<p dir="auto"><a href="https://lists.freron.com/listinfo/mailmate" style="color: #777777;">https://lists.freron.com/listinfo/mailmate</a></p>
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