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<p dir="auto">On 23 Jan 2017, at 19:18, Harvey Leff wrote:</p>
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<p dir="auto">...<br>
MailMate encountered the following error: "Server response: " D 3 BAD User is authenticated but not connected.".".<br>
Mailbox: Archive</p>
<p dir="auto">...</p>
<p dir="auto">The Mailbox line is sometimes different, being either</p>
<p dir="auto">Mailbox: ".mailboxlist" or Mailbox: "INBOX"</p>
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<p dir="auto">I don't know what <code style="background-color:#F7F7F7; border-radius:3px; margin:0; padding:0 0.4em" bgcolor="#F7F7F7">.mailboxlist</code> is, but maybe it's a candidate for something you should unsubscribe using “Edit Subscriptions” in the IMAP account editor. I won't fix this issue though.</p>
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<p dir="auto">Sometime the last line is blank, where upon the "Try Later" button is not present. I can get past the difficulty by choosing the Retry button. Then MailMate checks my mail, which takes an extended period of time, perhaps 10-15 seconds. Then the problem is gone until the computer sleeps for an extended period of time (I'm not sure how long that must be to produce the problem.)</p>
<p dir="auto">Why is this occurring and how can it be corrected? For the record, the Spark email client does not have this problem. Spark is a much inferior product compared to MailMate, BUT it does retrieve my messages nearly instantaneously, with no error messages. Thanks.</p>
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<p dir="auto">It sounds like this is an issue with the IMAP interface to Exchange. MailMate has authenticated with the IMAP server, but the server has lost its connection to the back end (Exchange). If Spark supports Exchange natively then that might explain the difference in behavior.</p>
<p dir="auto">It might be that MailMate could/should retry automatically before reporting an error. I can learn more with a set of logs Open the Activity Viewer (⌥⌘0) and keep it open during a sequence of what you describe (including before/after sleeping). Then use “Help ▸ Send Server Logs” to send me the results.</p>
<p dir="auto">Thanks in advance.</p>
<p dir="auto">-- <br>
Benny</p>
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