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<p dir="auto">On 24 Mar 2016, at 3:07, Ted Byfield wrote:</p>
<p dir="auto">Sorry about the late response on this one.</p>
<blockquote style="border-left:2px solid #3983C4; color:#3983C4; margin:0 0 5px; padding-left:5px">
<p dir="auto">I've been seeing a rising tide of unexpected quits and freezes (as in, spinning rainbow pizzas of death). The first sign of this was unexpected quits that happened when I tried to edit replies in GPG-encrypted conversations, but since then the problems have become much more common -- roughly 1 out of 3 times I interact with Mailmate at all, including something as simple as pulling clicking on a menubar counter.</p>
<p dir="auto">From time immemorial the generic advice for fixing this kind of problem for any app(lication) was: reinstall it! But I use Mailmate to check several accounts, so I'd really like to keep the amount of work involved to a bare minimum. Is there a clear set of steps I should follow to try to solve this problem?</p>
<p dir="auto">One possible clue: for a long time before these crashes/freezes started happening, I was seeing keyboard lag problems -- sometimes a periodic lag of a second or two while I'm typing a message.</p>
</blockquote>
<p dir="auto">This does sound like it could be OpenPGP related. Have you tried disabling it (in the Security preferences pane) to see if this changes the behavior of MailMate?</p>
<p dir="auto">I'll need more data to tell you more. When it hangs then you can run this Terminal command to create a log file (or use Activity Monitor):</p>
<pre style="border:thin solid gray; margin-left:15px; margin-right:15px; overflow:auto; padding:5px"><code>sample MailMate 5 -f ~/Desktop/sample_mailmate.txt
</code></pre>
<p dir="auto">Oh, I just took a look at some crash reports from you (I believe). They indicate a problem with a progress indicator. This makes me think that the problem is somehow related to the spinners in the mailbox list. Maybe that rings a bell? (Maybe some other suspicious behavior related to this.)</p>
<p dir="auto">You can send me the sample off list and then we'll take it from there.</p>
<p dir="auto">-- <br>
Benny</p>
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